Responsible Gaming at q789 – Play Smart, Play Safe
q789 believes gambling should always be fun, not a source of stress or financial hardship. This page explains the tools we provide and the steps you can take to keep your play within healthy limits.
21+ OnlyOur Commitment to Responsible Gaming
q789 is fully committed to responsible gaming. We recognise that while the vast majority of our players in Bangladesh enjoy online casino and sports betting purely as a form of entertainment, a small number of people may experience difficulties managing their gambling behaviour. For those players, q789 is here to help — not to judge, but to provide practical support, tools, and guidance so that gambling remains a positive and controlled leisure activity.
Responsible gaming at q789 is not an afterthought — it is built into the foundation of our platform. From the moment you create your account, you have access to a range of tools designed to help you monitor your activity, set personal limits, and take a break whenever you need one. Our support team at [email protected] is available 24 hours a day, 7 days a week, specifically trained to assist players who are concerned about their gambling habits.
Responsible Gaming Tools Available on q789
q789 provides players with a comprehensive set of responsible gaming tools. All of these can be activated by contacting our support team at [email protected]. We aim to process all responsible gaming requests as quickly as possible — typically within 24 hours for most tools, and immediately for self-exclusion requests.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your q789 account. Once a limit is active, it cannot be increased for a cooling-off period, preventing impulsive decisions during sessions.
Session Time Reminders
Receive automatic notifications after you have been playing for a set period of time — for example, 30, 60, or 120 minutes. These gentle reminders help you stay aware of how long you have been on the platform without feeling pressured.
Time-Out (Cooling-Off Period)
Take a short break from gambling by requesting a time-out period of 24 hours, 7 days, or 30 days. During a time-out your account remains open but you will not be able to place bets or make deposits. This is ideal if you feel you need a brief pause to reassess your activity.
Self-Exclusion
If you feel your gambling has become a serious concern, you can request to self-exclude from q789 for a period of 6 months, 1 year, or permanently. Self-exclusion is a firm commitment: once applied, it cannot be reversed for the duration of the exclusion period. We take self-exclusion requests seriously and process them without delay.
Activity Statements
Request a detailed summary of your q789 account activity — including your betting history, deposit and withdrawal records, and time spent on the platform — for any period you choose. Reviewing your own activity is an effective way to maintain a clear picture of your gambling habits.
Reality Check Notifications
Enable regular pop-up notifications at intervals of your choosing that display your current session duration and net position. These brief reality checks interrupt the flow of play to give you a moment to decide whether to continue or stop.
Recognising the Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. The earlier it is identified, the easier it is to address. The following signs may indicate that gambling is beginning to have a negative impact on your life or the life of someone you know.
Tips for Maintaining Healthy Gambling Habits
Most players on q789 enjoy gambling responsibly without any difficulties. The following practical tips are designed to help all players in Bangladesh keep their gambling activity healthy, enjoyable, and under control.
- Set a budget before each session and commit to it. Decide in advance the maximum amount you are willing to lose, and stop playing when that limit is reached — regardless of the outcome.
- Treat gambling as entertainment, not as a source of income. The house always maintains a statistical edge over time; do not play with the expectation of making a profit.
- Take regular breaks during your session. Stand up, walk around, and give your mind time to reset. Continuous play for extended periods reduces decision-making quality and increases the risk of impulsive bets.
- Never gamble when you are stressed, upset, depressed, or under the influence of alcohol. Emotional states significantly impair judgement and can lead to unplanned, excessive spending.
- Balance gambling with other leisure activities. Maintaining a variety of hobbies and social connections ensures that gambling remains one enjoyable activity among many, rather than the primary focus of your free time.
- Use the responsible gaming tools available on q789 proactively — do not wait until gambling becomes a problem to set limits. Setting a deposit limit from the outset is a simple, effective habit for all players.
Age Verification – 21+ Only
All q789 services are strictly for adults aged 21 and above. Gambling by minors is prohibited without exception. q789 applies age verification procedures at account registration and reserves the right to conduct enhanced identity checks at any time. Any account found to be operated by a person under the age of 21 will be immediately closed, all funds will be held pending investigation, and the matter may be referred to the relevant authorities.
If you are a parent or guardian and are concerned that a minor in your household may have accessed q789, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, to reverse any transactions and permanently close the account. We also strongly encourage parents and guardians to use device-level parental controls and to keep login credentials secure and out of reach of minors.
How to Activate Responsible Gaming Tools
Activating any of the responsible gaming tools listed above is straightforward. There are three ways to request a tool:
- Email our support team directly at [email protected]. Please include your registered mobile number and specify the tool you would like to activate (e.g., "I would like to set a daily deposit limit of ৳1,000" or "Please apply a 30-day time-out to my account"). Our team will confirm activation by return email.
- Use the live chat feature within your q789 account (when available) to speak directly with a support agent, who can apply limits or initiate a time-out or self-exclusion on your behalf during the conversation.
- For self-exclusion requests, a written request by email is required to ensure there is a clear, documented record of your request. Self-exclusion takes effect immediately upon confirmation from our support team.
q789 is committed to honouring all responsible gaming requests without delay and without judgement. Requesting a limit or exclusion will never result in your account being penalised, restricted in any other way, or subject to any negative treatment.
Need Help? Talk to Us
If you are concerned about your own gambling, or about someone close to you, the most important step is to reach out. Speaking to someone — whether that is our support team, a trusted friend, or a professional counselling service — can make a significant difference. You do not have to manage this alone. q789's support team is specifically trained to handle responsible gaming conversations with empathy and confidentiality. We will listen without judgement and work with you to find the right solution.
q789 Responsible Gaming Support
[email protected]Available 24/7. All responsible gaming enquiries are handled confidentially. Email us to set limits, request a time-out, or apply self-exclusion — we respond promptly.
Play Responsibly with q789
Ready to continue playing? Explore q789 Casino, read our FAQ, or check our full Terms and Conditions — always remember to play within your limits.