q789 Privacy Policy – How We Handle Your Data
This Privacy Policy explains what personal data q789 collects from players in Bangladesh, why we collect it, how we use it, and the rights you have over your own information.
Introduction
Last Updated: 2026q789 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players who use our online casino and sports betting services in Bangladesh. This Privacy Policy ("Policy") sets out in clear, accessible terms what personal information we collect, the purposes for which it is used, how it is stored and secured, and the rights that you, as a data subject, hold in relation to that information. This Policy applies to all users of the q789 platform, including registered players, visitors, and any individual who interacts with our platform through any channel.
By creating an account on q789 or by continuing to use the q789 platform, you acknowledge that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the q789 platform and may contact us at [email protected] to request the deletion of any data we hold about you.
1. Information We Collect
q789 collects personal data in several ways — directly from you when you register and use the platform, automatically through your use of the site, and in limited circumstances from third-party payment processors. The categories of personal data we collect are set out below.
When you create a q789 account, we collect your name, date of birth, mobile number, and any other information you voluntarily provide during the registration process. This information is necessary to establish your account, verify your identity, and comply with age verification obligations. We may also request government-issued identification documents (such as a National ID card) where enhanced KYC verification is required.
When you make deposits or request withdrawals on q789, we collect transaction data including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, amounts, and timestamps. We do not store full payment card numbers or mobile banking PINs — these are processed securely by your payment provider. We retain transaction records as required by our operational and compliance obligations.
We automatically collect certain technical information when you access q789, including your IP address, device type, operating system, browser type, session duration, pages visited, and game activity. This data is collected using standard web analytics technologies including cookies and server logs. It is used to maintain platform performance, diagnose technical issues, detect fraudulent activity, and improve the overall user experience for players in Bangladesh.
When you contact q789 customer support — for example by email to [email protected] — we collect and retain the content of your communications, including your name, contact details, and the details of your enquiry or complaint. This data is used to respond to your request, improve our support services, and maintain records of interactions for compliance and dispute resolution purposes.
2. How We Use Your Information
q789 uses the personal data we collect only for legitimate, specified purposes. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which we process personal data are as follows:
- To create and manage your q789 player account, verify your identity, and administer your deposits, withdrawals, and game activity.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records.
- To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities on the q789 platform.
- To send you service-related communications, such as account confirmations, transaction receipts, security alerts, and updates to our Terms or this Privacy Policy.
- To personalise your experience on q789 by presenting relevant game recommendations, promotions, and content based on your activity and preferences on the platform.
- To comply with applicable legal obligations, respond to lawful requests from law enforcement or regulatory authorities, and cooperate with investigations into suspected financial crime or fraud.
3. Legal Basis for Processing
q789 processes your personal data on one or more of the following legal grounds, depending on the specific context in which the data is being processed:
- Contractual necessity: processing your registration data, payment data, and game activity data is necessary to perform the contract between you and q789 — that is, to operate your player account and deliver the services you have requested.
- Legal obligation: q789 is required by law to perform identity verification (KYC), to detect and report suspicious financial activity, and to maintain certain records for prescribed periods. Processing for these purposes is required by law.
- Legitimate interests: q789 processes certain technical and usage data on the basis of our legitimate interests in maintaining platform security, preventing fraud, and improving the quality of our services.
- Consent: where we send you optional marketing or promotional communications, we do so on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time by contacting [email protected].
4. Sharing Your Information
q789 does not sell or rent your personal data to third parties. We may share your data with carefully selected third parties only in the following limited circumstances:
- Payment processors: when you make a deposit or withdrawal, the necessary transaction data is shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, or card processor) solely to complete the transaction.
- Technology and service providers: q789 works with trusted third-party vendors who provide technical infrastructure, platform hosting, fraud detection, and analytics services. These vendors are contractually bound to handle your data securely and only for the purposes for which it was disclosed.
- Law enforcement and regulatory bodies: q789 may disclose your personal data to police, regulatory authorities, or government bodies where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent, detect, or investigate a crime or fraudulent activity.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of q789's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change through a prominent notice on the q789 platform.
In every case where data is shared with a third party, q789 takes steps to ensure that appropriate data protection agreements or safeguards are in place, and that the receiving party is obligated to handle your data with the same level of care that q789 applies.
5. Cookies and Tracking Technologies
q789 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit q789. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) for purposes including: maintaining your login session, remembering your preferences, measuring platform usage and performance, and supporting our fraud detection systems.
Most mobile browsers allow you to control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the q789 platform — in particular, session cookies are necessary for the platform to function correctly. q789 does not use third-party advertising cookies or cross-site tracking technologies.
6. Data Retention
q789 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. As a general guide: account data is retained for the duration of your active account and for a period of five years following account closure; transaction records are retained for a minimum of five years to comply with financial record-keeping requirements; communication and support records are retained for a period of two years from the date of the interaction.
Where your data is no longer required for any of the above purposes and there is no ongoing legal obligation to retain it, q789 will securely delete or anonymise that data in accordance with our internal data governance procedures.
7. Security of Your Data
q789 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the q789 platform, encrypted storage of sensitive account data, restricted access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and monitoring systems designed to detect and respond to security incidents in real time. While q789 takes all reasonable precautions to protect your data, no system is completely immune to security risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, q789 will take prompt steps to contain the breach and notify affected players without undue delay.
8. Your Rights Over Your Data
As a user of the q789 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data that q789 holds about you, along with information about how and why it is being processed.
Right of Rectification
If any personal data that q789 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the data has been processed unlawfully. This right is subject to our legal retention obligations.
Right to Restrict Processing
In certain circumstances, you may request that q789 restrict the processing of your personal data — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer that data to another service provider where technically feasible.
Right to Object
You have the right to object to q789 processing your personal data on the basis of legitimate interests, including profiling. Where you object, q789 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
9. Children and Minors
The q789 platform is strictly intended for adults aged 21 and above. q789 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been provided to us by or on behalf of a person under the minimum age, we will take immediate steps to delete that data and to permanently close the associated account. If you are a parent or guardian and have reason to believe that a minor has provided personal data to q789, please contact us immediately at [email protected].
10. Changes to This Privacy Policy
q789 reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players by displaying a prominent notice on the q789 platform. Your continued use of q789 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we are protecting your personal data.
11. Contact Us
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way in which q789 handles your personal data, please contact our dedicated support team by email at [email protected]. We are available 24 hours a day, 7 days a week, and we aim to respond to all data-related enquiries within a reasonable timeframe. For requests to access, correct, or delete your personal data, please include your registered mobile number and a brief description of your request so that we can verify your identity and locate your records efficiently.
Your Privacy Matters to q789
Have questions about how we protect your data? Visit our FAQ page, explore the q789 Casino, or review our Terms and Conditions for full platform rules.